Syncing data between iPhone and iPad

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Introduction

TargetScan supports iCloud and your data should be automatically synchronised between all your devices. Most users prefer to use iPhone to scan the target (it is easier to take a photo and also the camera is better) and iPad as a light table and to review previous sessions.

Troubleshooting

If your data are not being synchronised you may find the following information helpful in troubleshooting the problem.

Setting up iCloud

First, please make sure that:

  • you are using the same Apple ID for iCloud on both devices (iOS Settings > iCloud)
  • your device is running the latest version of iOS
  • you have installed the latest version of TargetScan on all devices
  • you allowed apps to store data in iCloud (iOS Settings > iCloud > iCloud Drive > ON)
  • there is enough free space in your iCloud (iOS Settings > iCloud > Storage > Available)

Power source and WiFi

iOS will not sync iCloud data if the battery level is low unless you plug the device to a power source. The synchronisation is also triggered less frequently if you are not using WiFi. Please plug your device to a power adapter or USB and connect to WiFi.

Be patient

The iCloud synchronisation takes place only when TargetScan is running, so please open the App and let it running for at least 30s. The App syncs data each time you open it. You can also trigger the sync operation by pulling down the list of disciplines.

Close the App

If you want to force the App to stop and make sure that it starts the sync process from the beginning simply close the App (double tap the Home button and swipe up the card) and launch TargetScan again.

Restart the device

iCloud implementation in order to minimise the usage of network bandwidth uses a lot of caches, temporary files which are fetched in the background. If something gets stuck it is a good idea to restart your iPhone and iPad.

Rebuild data from iCloud

You can delete local data and force the App to download again the content from iCloud by uninstalling and installing the App.

Start Fresh

You can delete all TargetScan data and start fresh:

  • On each device delete TargetScan App
  • In iOS, navigate to Settings > iCloud > Storage > Manage Storage > Show All > TargetScan > Edit > Delete All
  • Restart all devices
  • Wait 2 min to ensure that deletion of iCloud data has propagated to all devices attached to your iCloud account
  • Reinstall TargetScan from the App Store

See also


Other troubleshooting guides

The problem with iCloud occasionally getting stuck applies to all Apps. You may find other guides helpful: